YOUR VOICE SHAPES OUR JOURNEY TOWARD EXCELLENCE

Medical Transport International 24/7 was fantastic! Armando and Rene communicated clearly and often! They coordinated the move with the departing hospital, the arriving care facility and the family, seamlessly. Most importantly, they were kind and patient ❤ we would highly recommend their services if you need to move a loved one!

We want to thank MTI for helping my brother at the most crucial moment, when we needed all the help and logistical assistance to bring him back from France to the United States for urgent medical care. MTI is a very professional service with extremely fast and efficient communication, knowing how to help at all times and offering sound guidance and advice.

We thank the team for providing prompt updates on my brother's condition during the ambulance ride, for communicating with the doctors and medical teams in both countries, and for arranging the destination hospital. The paramedics' care during the trip was also greatly appreciated. We are extremely grateful to MTI for their assistance throughout the entire process and highly recommend their service. Thank you!

MTI 24/7 team were absolutely brilliant through the whole process of getting my mum back home. They were very professional, compassionate and attentive and there was always someone available who knew our case 24/7. At very short notice they were able to send a local doctor to us to assess my mum for being 'fit to fly'.

For the travel mission back home, they provided a paramedic who visited the day before the flight and journeyed with my mum the entire time, including ambulances at both the start and end of the journey. He was exceptional in his care and attention to my mum and she was very impressed with the support she received. If you're in the unfortunate situation of needing a medical escort as we were, I would have no hesitation in recommending MTI 24/7.
Of course, it's an expensive business if you don't have travel insurance but they have incredible networks and connections to medical staff around the world and can make what seems impossible possible. We'll always be grateful for them being there for us.

In the middle of the scariest time of our lives, we found our saviours in MTI 24/7. With just one phone call, they immediately worked to get a team to us the next day. Nurse Greta and Dr Stephen were phenomenal from start to finish, keeping me calm and reassuring me that everything would be okay. Captain Rod and Captain Martin, with their thick Aussie accents, gave me an overwhelming sense of relief. When I shook their hands and thanked them, I knew at that exact moment we were finally going home—to Australian soil.

The communication from Shane, Ellie, and the entire team was absolutely incredible. I always knew exactly what was happening and when. I could even track the flight, which provided an extra layer of reassurance. After reaching out to multiple companies to bring my mum home from Indonesia to Australia, MTI 24/7 was by far the quickest, most efficient, and easiest to deal with. We are forever grateful for the incredible assistance and the miracle they made possible.

My dad took a pretty bad fall while in Mexico and had to get emergency spinal cord surgery, so we had to bring him back to the USA as soon as possible.

I had no idea air ambulances even existed (aside from helicopters) so I was very blessed when I came across MTI 24/7. They were so patient while they answered all my questions via email and phone calls late at night. They truly took care of everything with their bedside-to-bedside service. Throughout this whole mission they were very friendly, responsive, cooperate and patient. My family is forever grateful for helping us save my dad's life, THANK YOU!

A logistics lifeline when we needed it the most. The team were professional and calm at all times and we were super grateful for the support to get our 21 year old returned to Australia from Myoko Japan after a serious skiing accident.
The language barrier impacted the efficiency of communication, but we all got there in the end. Highly recommend MTI 24/7 if you are unfortunately dealing with the epic stress of international medical evaluation logistics for a loved one.

After battling the travel insurance company regarding my father's medical travel arrangements, and having dates and plans changed on us at the last minute, I was monumentally frustrated. The night before his travel date, we were still awaiting final details. I had called multiple times throughout the day to get info, only to be put on long holds and be told conflicting information about the forthcoming plans.

At 11pm, the insurance company called to tell us they could no longer accommodate him as planned and offered a new date 4 days later, on a route that would take him from the Caribbean to Canada, with a long overnight layover, and a red-eye flight from Canada to our final Southwest destination. Being that my father was not fit to fly in that scenario (his doctor agreed), and the fact that even this flight/date was not guaranteed, I decided to take matters into my own hands.

From the moment I called MTI 24/7 Service, at 12am, mind you, I knew my father would be well taken care of. They explained their services in clear terms, laid out all feasible options, and told me that they would have a bid by the time I woke in the morning. Lo and behold, when I awoke at 7am, the email with all the details was waiting for me (it was sent at 5:30am)! I was still in the process of investigating other companies, but MTI 24/7 was always the most prompt to respond, never had me on long holds and quickly mobilized their team. They realized a plane currently in Miami needed to be moved to the West Coast, to accommodate a patient later in the week. Because of this, they not only offered a discount to the initial bid, they also offered to travel my father out the next day.

In less than 24 hours, they organized the plane/crew, all ground transport, the air medical team, the receiving hospital and coordinated the medical handover between his doctor in the Caribbean and his treatment team in Arizona. Even as the workday progressed, and my initial rep had to hand over the case to the next person, then the next, I never had to re-explain any aspect of his transport or care. Each rep was effectively briefed prior to any handover. The medical transport team arrived bang on time and kept me informed every step of the way, from takeoff through to my father's final destination. The entire team was kind, caring, effective and efficient, all crucial in such a sensitive situation. I highly recommend MTI 24/7 and encourage anyone who needs medical transport to use their services. They were incredible. 

I can’t say enough good things about MTI-247. We had no family member in Istanbul, but their doctors and medical team visited my father, handled all the paperwork, and got everything in order. Within the shortest time after my first call, he was on his way home to New York. They were compassionate, always available, and even arranged bed admission in NYC. Thank you for making a stressful situation so smooth!

Thanks again for all your help in flying Mary from Vancouver to Erie. She has been in St. Vincent’s Hospital here since Sunday night and is slowly progressing toward recovery. It’s an enormous relief to have her here.

My brother is on his way here. I would like to thank you and the team for your support. I know that I called hundreds of times, but your guys were patient and listened and supported me and answered all of my questions. I am very appreciative of all of you.